This Privacy Policy explains what personal data ra999 collects from Pakistani players, how it is used, who it may be shared with, and how it is protected. Please read this policy carefully before registering your account.
ra999 does not sell your personal data to third parties under any circumstances.
All data transmitted to and from ra999 is encrypted using 256-bit SSL/TLS protocols.
Access, correct, or request deletion of your personal data at any time from your account.
Data is retained only for as long as required by platform operations and legal obligations.
1.1 This Privacy Policy ("Policy") is published by ra999 ("ra999", "we", "us", "our") and governs the collection, use, storage, sharing, and protection of personal data relating to individuals ("Player", "you") who access or use the ra999 platform at ra999.club, including all associated services, features, and communications.
1.2 ra999 acts as the data controller in respect of personal data processed under this Policy. This means ra999 determines the purposes for which and the means by which your personal data is processed.
1.3 This Policy applies to all data collected through the ra999 website, account registration and login process, payment transactions, customer support interactions, and any other means by which you provide data to ra999. It applies to all Pakistani players and any other individual who accesses the platform.
1.4 This Policy should be read together with the ra999 Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
2.1 ra999 collects personal data through several channels, including the account registration process, ongoing platform use, payment transactions, customer support communications, and automatically through the use of cookies and similar tracking technologies.
The following categories of data are collected directly from you when you register and use your ra999 account:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC verification), nationality |
| Contact Data | Pakistani mobile number (+92 format), email address (where provided) |
| Financial Data | JazzCash account number, Easypaisa wallet number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), PKR transaction history |
| Account Data | Username, password (stored in encrypted/hashed form only), account preferences, responsible gaming settings |
| KYC Documents | CNIC front and back copies, proof of address documents, source-of-funds documentation where requested |
| Communications Data | Live chat transcripts, support ticket contents, email correspondence with ra999 |
When you access the ra999 platform, certain data is collected automatically by our systems:
3.1 ra999 processes your personal data for the following specific purposes:
3.2 ra999 will not use your personal data for any purpose incompatible with those stated in this Policy without first obtaining your consent or establishing a separate legal basis for such processing.
4.1 ra999 relies on the following legal bases for processing your personal data:
5.1 ra999 does not sell, rent, or commercially transfer your personal data to any third party. Data is shared only in the following limited circumstances and only with parties bound by appropriate data protection obligations:
5.2 All third parties with whom ra999 shares personal data are required to implement appropriate technical and organisational measures to protect that data and to process it only for the purposes for which it was shared.
6.1 ra999 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that help ra999 operate the platform, remember your preferences, and analyse usage patterns.
6.2 ra999 uses the following categories of cookies:
6.3 You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use core ra999 features including account access, deposits, withdrawals, and gameplay. Note that disabling strictly necessary cookies may impair login session management.
7.1 ra999 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
7.2 Notwithstanding the above measures, no data transmission over the internet or data storage system is completely secure. ra999 cannot guarantee absolute security of your data. In the event of a data breach that affects your personal data, ra999 will notify affected players in accordance with applicable notification requirements.
7.3 Players are responsible for maintaining the security of their own account credentials. ra999 recommends using a strong, unique password for your ra999 account and never sharing your login details with any third party. ra999 will never ask for your password via live chat, email, or any other channel.
8.1 ra999 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, including satisfaction of legal, accounting, and regulatory requirements.
8.2 The following general retention periods apply:
8.3 Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with ra999's data disposal procedures.
9.1 As a player on the ra999 platform, you have the following rights in respect of your personal data. Requests to exercise these rights can be submitted via the live chat support function in your ra999 account or by contacting ra999 at [email protected]:
You have the right to request a copy of the personal data ra999 holds about you. ra999 will provide this within a reasonable timeframe, typically 30 days of receiving a valid request.
If any personal data held by ra999 is inaccurate or incomplete, you have the right to request correction. You may update certain account details directly from your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ra999's legal data retention obligations — particularly the 5-year AML retention requirement.
You may request that ra999 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being verified or while a complaint is being assessed.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
You may request a copy of your personal data in a structured, machine-readable format where technically feasible and where processing is based on consent or contractual necessity.
10.1 ra999 may send you promotional messages, bonus offers, new game announcements, and platform updates via SMS to your registered Pakistani mobile number or email address, where you have opted in to receive such communications during registration or through your account settings.
10.2 You may opt out of marketing communications at any time by updating your notification preferences in your ra999 account settings, or by requesting opt-out through ra999 support. Opt-out requests are processed within 5 business days.
10.3 Opting out of marketing communications does not affect transactional communications — ra999 will continue to send you account-related notifications including deposit confirmations, withdrawal status updates, and security alerts regardless of marketing preferences.
10.4 Players who have self-excluded from ra999 are removed from all marketing lists for the duration of their exclusion period and will not receive promotional communications during that time.
11.1 ra999 is strictly an adult platform and services are available only to individuals aged 18 years or older. ra999 does not knowingly collect personal data from individuals under 18 years of age.
11.2 If ra999 becomes aware that personal data has been collected from an individual under 18 — whether through registration, KYC review, or any other means — that account will be immediately suspended, all associated data will be deleted in accordance with applicable requirements, and any funds on account will be handled in accordance with ra999's Terms and Conditions.
11.3 If you have reason to believe that a minor has registered an account on ra999 using fraudulent identity information, please contact ra999 immediately at [email protected].
12.1 The ra999 platform may contain links to third-party websites, including payment processors and game provider information pages. ra999 is not responsible for the privacy practices or content of any third-party websites. This Policy applies solely to data collected by ra999 through the ra999 platform.
12.2 Players are encouraged to review the privacy policies of any third-party services they use in connection with their ra999 account, including JazzCash and Easypaisa, which operate under their own independent privacy frameworks.
13.1 ra999 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via SMS to their registered Pakistani mobile number or through a prominent notice on the ra999 platform, no less than 7 days prior to the change taking effect.
13.2 The date of the most recent update is displayed at the top of this Policy. Continued use of the ra999 platform following notification of a material update constitutes acceptance of the revised Policy.
13.3 If you disagree with a material change to this Policy, you must notify ra999 and may request account closure. Your personal data will continue to be retained for the periods set out in Section 8, subject to applicable legal obligations.
If you have any questions, concerns, or requests relating to this Privacy Policy or ra999's handling of your personal data, please contact us using the following details:
Beyond the legal obligations, these are the concrete privacy standards that ra999 upholds for every player account on the platform.
ra999 generates revenue from player gaming activity — not from selling personal data. Your contact details, CNIC information, financial data, and gaming behaviour will never be sold, rented, or traded to any commercial third party.
Every data transmission between your device and ra999 — login, deposit, game activity, withdrawal — is protected by 256-bit SSL/TLS encryption. Your JazzCash transaction data and CNIC details are stored in encrypted form only.
ra999 collects the minimum KYC data required for age verification and AML compliance. CNIC data is used solely for identity confirmation and is shared only with regulated KYC providers under strict data processing agreements.
ra999 marketing communications are strictly opt-in. You can update your notification preferences from your account settings at any time. Players who self-exclude are automatically removed from all marketing lists for the duration of their exclusion.
ra999 does not hold your data indefinitely. Retention periods are defined by operational necessity and legal requirements — primarily a 5-year AML retention window. After applicable periods, data is securely deleted or anonymised.
Access, correction, erasure, and data portability requests can be submitted via live chat inside your ra999 account or by email. ra999 aims to respond within 2 business days and fulfil requests within 30 calendar days — no bureaucratic delays.
Join Pakistani players across Karachi, Lahore, and Islamabad on a platform that takes your data privacy and PKR security as seriously as game fairness. 18+ only.
Visit the ra999 Login page to create your account. Registration takes under 2 minutes with a Pakistani mobile number.